Help Desk I & II

Posted on Sep 1

Location: Radnor, PA
Job Type: Contract
Job ID: W4139237

Help Desk Support I & II - Radnor, PA 
Contract to Full Time position (3-6 months)


My client is a leading proppant technology company revolutionizing the oil and gas industry with cutting-edge, clean solutions designed to drive down costs and make the United States more competitive. As the first proppant company to invest in such technologies, my client is strategically positioned to thrive as the market continues to undergo a major transformation. Their innovative and sustainable solutions are playing a major role in growing and maintaining energy independence for the United States and other countries. 

With the company’s continued dedication to sustainable product development, my client is not only committed to the protection of the environment but also the health and safety of its employees and the communities it serves. We are a company driven by an entrepreneurial spirit, a results oriented culture and a philosophy based on individual performances and responsibility. 

Job Description:

We are currently looking for Help Desk Support Professional who can help us on a short term assignment and potentially join our company on a full time basis. The ideal candidate will be able to filter help desk calls and provide basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation support. May also escalate to IT applications support or call for outside vendor maintenance, as needed. Desktop, laptop, and other user device support including - break/fix, configuration issues, troubleshooting, software installations, hardware repair. 

Required Experience

  • Windows Microsoft Office (Office 365 experience a plus)
  • Ticketing System Experience (SysAid is a plus)
Required soft skills:
  • Resilient personality
  • Detail oriented
  • Fast paced environment, self starter
  • Get it done attitude and ability to communicate across the entire organization
Onsite Location: Radnor, PA 
Hours: Monday – Friday, 8:30am to 5pm
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