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CRM Product Owner
Job Opportunity at
Joseph Michaels International
Posted on Sep 20
The Product Owner will work in an Agile environment on the alignment of the organization’s Management System ongoing Customer Experience initiative.
The ideal candidate will have a strong background in Agile Development and CRM (preferably Microsoft Dynamics 365).
Manage the CRM backlog, requirements, and prioritize development balancing stakeholder requirements with business value demanding data justified decisions
Utilize deep functional MS Dynamics 365 experience to coach the organization’s business process owners.
Work closely the organization’s product management and software development teams to create a seamless customer experience.
Work with the Project Manager to define project requirements (identify project milestones, phases, and activities).
Support Data Governance activities for MS Dynamics 365 in coordination with CRM System Administrator
Support the coordination of solution delivery with technical, consultant, and business teams
Supports and monitors project progress by tracking activity, resolving problems, and updating project status using visual project management tools
10+ years related experience in Agile Development environment with significant MS Dynamics 365 experience.
Proven ability to work with Customer Experience, Sales, and Marketing business units and translate their requirements into MS Dynamics 365 functionality.
Experience working on projects and lean processes
Data gathering, and quantitative and qualitative data analysis, including business process metrics and measures linking to business KPIs
Understanding of master data management
Demonstrated analytical skills and comfort with data and metrics
Bachelor of Science in Computer Science, Engineering, or Business with proven technical and business capability.
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